The agreement between Funeral Sentry and you.

These Terms of Service govern your use of the Funeral Sentry platform, website, and related services (collectively, the “Service”). By creating an account, accepting an invitation, or otherwise accessing the Service, you agree to these terms. If you are accepting on behalf of an entity, you represent that you have authority to bind that entity.

References to “we” or “us” mean Funeral Sentry, Inc. References to “you” or “Customer” mean the individual or entity using the Service.

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. You must immediately notify us of any unauthorized use. You must be 16 or older to use the Service.

An Operator may invite additional users (staff, directors, consultants, auditors, counsel) into the Operator's organization. The Operator is the controller of the data those users see and is responsible for assigning appropriate roles.

You agree not to:

• Use the Service for any unlawful purpose, including violating consumer protection laws, privacy laws, or the FTC Funeral Rule itself.
• Upload content that infringes the intellectual property rights of others, contains malware, or is intended to compromise the Service.
• Reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent permitted by applicable law.
• Resell, sublicense, or make the Service available to any third party without our written permission.
• Use the Service to process data subject to laws or regulations (such as HIPAA) for which we are not a contractually-designated processor.
• Attempt to access another customer's organization, audit log, or evidence vault.

Plans and pricing are described on the pricing page. Fees are charged in advance, monthly or annually, depending on the plan you select. Annual plans renew automatically unless cancelled at least one day before the renewal date.

We may increase fees at renewal with at least 30 days' written notice. Payment failures may suspend mutating routes after a 7-day grace period; read-only access to your compliance evidence remains for export.

You may cancel at any time from the billing settings. Cancellation takes effect at the end of the current billing cycle. Annual fees paid in advance are non-refundable except where required by law.

You retain all rights, title, and interest in and to the data you upload to or generate within the Service (“Customer Data”). You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Data solely as necessary to provide the Service to you.

We will not use Customer Data to train AI or machine learning models without your explicit written consent. Aggregated, de-identified usage telemetry is used to operate and improve the Service.

Upon cancellation, you may export Customer Data as JSON, CSV, or sealed PDF for a reasonable period. After the export window we will delete Customer Data subject to retention requirements in our privacy policy.

The Service, including all software, designs, content, and trademarks, is owned by us and licensed (not sold) to you for the duration of your subscription. You receive a limited, non-transferable, non-exclusive right to use the Service in accordance with these terms.

Feedback you provide is non-confidential. We may use it to improve the Service without obligation, but we will not associate the feedback with your identity in public materials without permission.

Each party will protect the other's Confidential Information with the same degree of care it uses to protect its own confidential information of similar importance, and in no event less than reasonable care. Confidential Information does not include information that is (a) publicly available without breach of these terms, (b) rightfully received from a third party without confidentiality obligation, or (c) independently developed without use of the other party's Confidential Information.

Funeral Sentry provides workflow software and operational intelligence. It is not a law firm and does not provide legal advice. The Service will not tell you “you are compliant” or “guaranteed FTC safe.” Determinations of legal compliance must be made by qualified counsel or a credentialed compliance professional.

Outputs of the Service, including AI-generated findings, risk flags, and compliance scores, are informational and assistive. They are not a substitute for human judgment, legal review, or operator-side execution.

Either party may terminate for material breach if the breach is not cured within 30 days of written notice. We may suspend the Service immediately for non-payment after the 7-day grace period or for activity that poses a security risk to other customers or the Service itself.

We warrant that the Service will perform substantially in accordance with its documentation under normal use. EXCEPT FOR THE FOREGOING, THE SERVICE IS PROVIDED “AS IS” AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR USE.

EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

You will defend, indemnify, and hold us harmless from third-party claims arising out of (a) your violation of these terms, (b) your violation of applicable law, or (c) Customer Data, except to the extent attributable to our acts or omissions.

We will defend, indemnify, and hold you harmless from third-party claims alleging that the Service, as provided by us and used in accordance with these terms, infringes a third-party intellectual property right.

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute that cannot be resolved by good-faith negotiation.

We may update these terms. We will post the new version with an updated “Last updated” date and notify account owners by email if changes are material. Continued use after the effective date constitutes acceptance.

Email legal@funeralsentry.com for contract questions. Email support@funeralsentry.com for operational questions about the Service itself.